You have a question, a suggestion, found a bug, or are looking to chat with the Stocksy team. Great, now what?
Find out if your question has already been asked and answered by searching through the Knowledge Base.
We constantly monitor incoming tickets, and we will forwarded to the right person or department.
If you run into an issue with the website, please contact Support with the following:
- What is not functioning as intended?
- What is the URL of the page you were on?
- How can we recreate this issue?
- What browser and operating system are you using? (whatismybrowser.com)
- Do you have any screenshots or screen recordings?
Suggestions & requests
When you have a suggestion or feature request, please post it in Tech Corner in the forums.
When you are looking for a casual chat, you can use sitemail to contact a staff member. However, when it is work-related or urgent, please contact Support. We add all work-related messages to Support anyway, so you'll be saving us an extra step.
We all love mingling with you on social media and messaging platforms like Whatsapp; however, discussing work-related topics through these websites isn’t the way to go. Contact Support for anything work-related.
Sending multiple messages to all of the above channels might seem like the quickest way to get the Editor Team's attention, but it is counterproductive. Multiple people might be working on the answer simultaneously while they could have used this time to handle other pending projects.
You can also use this email for other sensitive or private matters.
Hopefully, this will help you find the right channel for your questions. If you're still not sure: when in doubt, contact Support!