How do I contact the team?

You have a question, a suggestion, found a bug, or are looking for a chat. Great; now what?

Knowledge Base

Find out if your question has already been asked and answered by searching through the Knowledge Base.

Support

The fastest way to get your question into the right hands is to contact Support. You can do this by emailing support@stocksy.com or by submitting a ticket on the Support page.

Tickets are constantly monitored, and your question will be forwarded to the right person or department. 

Reporting bugs

If you run into an issue with the website, please contact Support with the following:

• What is not functioning as intended?
• What is the URL of the page you were on?
• How can we recreate this issue?
• What browser and operating system are you using? (whatismybrowser.com)
• Do you have any screenshots or screen recordings?

Suggestions & requests

When you have a suggestion or feature request, post in the suggestion thread in the forums.

Sitemail

When you are looking for a casual chat, you can use sitemail to contact a staff member. However, when it is work-related or urgent, please contact Support. We add all work-related messages to Support anyway, so you'll be saving us an extra step. 

Off-site messaging

We all love mingling with you on social media websites; however, discussing work-related topics through these websites isn’t the way to go.  Contact Support for anything work-related.

Multiple messages

Sending multiple messages to all of the above channels might seem like the quickest way to get the Editor Team's attention, but it is counterproductive. Multiple people might be working on the answer simultaneously while they could have used this time to handle other pending projects.

Hopefully, this will help you find the right channel for your questions. If you're still not sure: when in doubt, contact Support!