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Frequently Asked Questions
Clients
Clients
General Questions
Do you Offer Exchanges?
Do You Offer Refunds?
My Credit Card Declined
Requesting a Quote
Pricing
Do you Charge Tax?
Do you Offer Subscriptions?
How Much Does a License Cost and What Does it Cover?
Requesting a Quote
What is the Most Suitable Video File for my Project?
What Payment Option do you Offer?
Licensing
Are your Images and Videos Free?
Can I Upgrade an Asset Size?
Do You Sell Images With Exclusive Rights
How do I License Photos and Footage from Stocksy?
What license do I need?
Site Navigation
Can I do a Visual Search?
I Can't Complete my Purchase
Requesting a Quote
Legal
Are Your Assets Model Released?
Can I Purchase On Behalf of a Client / Employer
Do You Have Any Rights Managed Or Editorial Content?
May I Have A Copy Of A Model Release For A Specific Asset?
Collection
Do You Offer Comp Images?
I need help finding images/videos in the Stocksy collection. What do I do?